Showing posts with label bad customer service. Show all posts
Showing posts with label bad customer service. Show all posts

Fisher Paykel : RF201ADUX 36 20.1 Cu. Ft. French Door Refrigerator Review

Fisher Paykel : RF201ADUX 36 20.1 Cu. Ft. French Door Refrigerator
Average Reviews:

(More customer reviews)
This is honestly the best refrigerator I've ever owned. The counter-depth cabinet integrates well into the kitchen, the surfaces are easy to keep clean, and the functionality is terrific. The shallow but wide refrigerator compartment puts everything right in view at eye level and the bottom freezer bin allows frozen stuff to be stacked up without the risk of it falling out on your foot. You have the convenience of chilled water through the door without the mechanical challenges of an ice dispenser.
I do have some minor quibbles. The door shelves and bins are almost - but not quite - big enough for a gallon of milk or an 18-pack of eggs. An extra quarter inch or so there would be welcome.
And then there's the icemaker. It doesn't make a ton of ice (a dozen small cubes every 3 hours or so), but it's plenty for my family, so I'm not taking points off there. The problem is that the feed tube tends to freeze up. It's an easy fix - there's a small heater that eliminates the problem - and it's covered under warranty. But still. The tech says the manufacturer leaves the heater off in order to get an Energy Star rating; sounds to me like removing a spark plug to increase gas mileage.
These quibbles would ordinarily make me give the fridge 3.5 - 4 stars, but the other reviews are so unfair that I figured a bump is in order. Seriously, somebody's slamming this fridge because his dryer didn't work? And another review complains about the unit because the repair guy didn't have parts in his truck? Seriously, those are problems with the dryer and the repair guy; there's nothing wrong with the fridge. According to the guy who came out to fix my icemaker, this is a well-made and reliable refrigerator. I recommend it.

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An exciting new Fisher & Paykel refrigerator that leads the market in features yet with useable refrigerator and freezer space superior to that of similar sized alternatives. Automatic ice making, chilled filtered water on demand and strong extendable storage drawers make this the complete appliance. Features include: Active Smart electronic intelligence provides unequalled cooling and temperature performance Two variable speed fans provide independent control of the refrigerator and freezer compartment Multiple cooling vents provide even temperature distribution Two independent temperature sensors accurately monitor both refrigerator and freezer compartments Frost free Adaptive defrost External water dispenser. Because this dispenser takes up no room in the door, you still have maximum space for food storage Internal ice maker. Clean, crisp ice cubes on demand with no impact on useable space. Electronic interface. All Active Smarts features can be accessed through the external

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LG LMX25964ST LMX25964ST French Door Refrigerator Review

LG LMX25964ST LMX25964ST French Door Refrigerator
Average Reviews:

(More customer reviews)
This feature-rich refrigerator was offered by several retailers at remarkably good prices during the 2010 holiday shopping season. I took advantage of the sales and has been largely happy with the purchase.
Pros:
1. Very nice modern looks.
2. Huge usable volume in the refrigerating compartment.
3. Ice-maker is not in the freezer, thus eliminating odors in the ice.
4. Water filter is easy to replace.
5. Reasonably energy efficient.
6. Excellent price and great value.
Cons:
1. Freezer volume is just par for the course.
2. A substantial part of the door panel shelf space is taken up by the ice-maker.
3. Ice/water dispenser is buried very deep and does not accommodate tall glasses.
4. Freezer generates a noticeable amount of frost.
5. Shutting one side of the French door may shake the other side open.


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SpacePlus Ice System
Double Freezer Drawers
Tall Ice & Water Dispenser
Sophisticated Style & Design
Energy Star
Wine Rack
Door Type: French 4-Door
Freezer Type: 2 Drawers
Refrigerator Capacity: 17.6 cu. ft.
Freezer Capacity: 7.1 cu. ft.
Total Capacity: 24.7 cu. ft
Size (W x H x D with door open): 44 1/4" x 69 3/4" x 46 1/2"
ENERGY STAR Compliant: Yes
Color: Stainless Steel
Ice & Water Dispenser: Yes
Display Type: LED (Temperature R/F, Ice & Water, Child Lock, IcePlus, Water Filter Status)
SpacePlus Ice System in-door: Yes
Water Filtration System: LT500P
Multi-Air Flow Cooling: Yes
Temperature Controls: Digital
Temperature Sensors: 5
LoDecibel Operation: Yes
Door Alarm: Yes
LED Interior Light: Yes
Child Lock: Yes
Warranty: 1 Year Parts and Labor, 7 Years on the Sealed System

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Samsung RF4287HARS 28 cu. ft. 4-Door French Door Refrigerator - Stainless Steel Review

Samsung RF4287HARS 28 cu. ft. 4-Door French Door Refrigerator - Stainless Steel
Average Reviews:

(More customer reviews)
So far the fridge works well, has tons of capacity, flexible shelving systems.
This unit is a tad shorter than others in this size class. It needs only 68.5" of clearance for the portion of the unit behind the hinges. There is a plastic cord holder/dust cover on the back left top of the ice box. This was a cover for a recessed area that looks like where the water connects to the ice maker. I had to remove it to fit under the 68.5" face frame I had. This leaves about 1/4" top clearance at the face frame of the upper cabinet (of course 2" above top when you get past the face frame). I did cover the recessed area with packing tape to keep dust out.
The touch screen is a little finicky about where you touch. To switch ice types or turn ice off, you actually don't touch the screen rather the top curved area of the ice/water portal - not very clear in manual, luckily there one one obscure picture that showed the correct spot.
The middle "flex" drawer looks very promising.
Will update this over time.
Update: 06/17/10
I did see a better picture about turning ice off - better that my initial review. Ice maker has a somewhat different and slightly louder "ice drop" sound. The ice making frequency could be faster, but only time will tell if it keeps up with summer demand. I did have to tweak the alignment of the upper doors - could not be simpler!!!

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Samsung RF4287 28 cu. ft. 4-Door French Door RefrigeratorThe innovative 4-door refrigerator is perfect for large families and those that love to cook and entertain. The FlexZone Drawer offers convenient refrigerator space with four settings independently controlled temperature.Product Features  ? Large Capacity - 28 cu. ft.  ? Energy Star Rated: 562 kWh/year  ? Premium External Filtered Water  ? Ice Dispenser  ? FlexZone Drawer with Temperature  ? Control and SmartDivider  ? LED Lighting  ? Twin Cooling Plus System  ? Surround Air Flow  ? Power Freeze and Power Cool Options  ? Two Humidity Controlled Crispers  ? Tempered Glass Spill Proof Shelves  ? Gallon Door Bins  ? EZ- Open Handle on Freezer Door and FlexZone Drawer  ? Stainless Steel Accents on Interior Shelving and Door Bins  ? Auto Pull Out Clear Upper Freezer DrawerCounter Height Design:The FlexZone Drawer matches the height of the counter top, creating a built-in look that fits seamlessly into the kitchenFlexZone Drawer:The mid-drawer provides flexible temperature control for your food storage needs with Meat/Fish, Cold Drinks, Deli/Snacks and Wine/Party Dishes options. The SmartDivider allows easy organization within the mid-drawer.

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Samsung RFG297AARS 29 cu. ft. French Door Refrigerator/ Freezer w/ Ice Maker Real Stainless Review

Samsung RFG297AARS 29 cu. ft. French Door Refrigerator/ Freezer w/ Ice Maker Real Stainless
Average Reviews:

(More customer reviews)
I would like to let everyone know that this refrigerator is horrible. It has given me nothing but problems. For the price that I paid, I expect much better quality. I would rather have paid more and bought a Viking or a SubZero Unit. As for the problems:
- 2 months after setting up the ice maker, the paddle you press to make the ice dispense started to corrode. I contacted Samsung and they refused to resolve this issue because the unit was over 12 months old. Keep in mind that I was only using the ice maker for 2 months. I didn't hook up the water line to the refrigerator because I was still in the process of remodeling my kitchen.
- There has also been black grease dripping on to my floors from the tracks of the freezer.
- Now, about 6 months after starting to use the ice maker, almost the whole paddle is corroded. I hope this is not toxic.
- I spoke to Samsung about this and they were going to have a different tier of a customer service rep call me but I never received a call.
- There is a black flap in the door that keeps the cold air from the ice maker from coming out. That flap is now broken and there is a lot of condensation forming.
- There are bits of plastic that are breaking off from the inside of the ice maker and falling into my cup. I hope I don't choke and die.
For all of you who read this, let this be a warning that Samsung products are the worst products to buy. Learn from my mistake. Their customer service is pitiful and their products are very low quality.

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Add some style and space to your kitchen with the SAMSUNG RFG297AARS refrigerator. It has an outstanding 29 cu. ft. of space - 3 cu. ft. more than oth

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Viking Professional VCBB536RSS 36" Quiet Cool Built-in Bottom-Freezer Refrigerator with Glass Shelves, Plasmacluster Ion Air Purifier, Ice Maker and Right Hinge Door Swing: Stainless Steel Review

Viking Professional VCBB536RSS 36 Quiet Cool Built-in Bottom-Freezer Refrigerator with Glass Shelves, Plasmacluster Ion Air Purifier, Ice Maker and Right Hinge Door Swing: Stainless Steel
Average Reviews:

(More customer reviews)
Dear Reader;
I have no way of knowing if this is your first stop seeking reviews of Viking kitchen products, or if you have come across this review among many more. Either way you should be advised that Viking has changed the model number of this unit slightly on at least two occasions effectively hiding the numerous bad reviews it receives. Still, in the end that won't help the poor performance, unreliability, or the customer service.
Try a search for reviews of Viking VCBB363L around the the internet and you will probably find all sorts of references to problems both with the refrigerator and also with Viking customer service.
But don't stop there. Presumably if you are interested in the Viking refrigerator you are also interested in a Viking range, after all most people buy them as a matched setup. So be sure look for reviews on the ranges as well. They fair no better than the fridge.
To read my personal experience click on the link in the header of this review near my name to "see all my reviews;" and then look through them for 2 separate reviews of this fridge plus another one re: my Viking range. You will also notice there how Viking has erased all references in the title section of the fridge on those old reviews in order to make it harder for people like you to find the plethora of reviews out there like mine by using common search engines.
The remarkably poor attitude of Viking toward customer service cripples these appliances more than anything... far eclipsing even the very dissapointing performance. The idea that you can count on being on a first-name-basis with your local Viking repair tech soon after spending a small fortune for kitchen appliances speaks volumes in-and-of itself.The quick summary: Save yourself frustration, money, trouble, and food. Pick another brand of appliances.
Peter

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Viking introduced professional cooking to the home when their first range shipped in 1987. Now that same exceptional performance extends into every corner of the kitchen - even the backyard. Refrigerators. Wine Cellars. Dishwashers. Grills. Cookware. Cutlery. Small appliances. It's enough to turn any cook into a chef. Available at AJ Madison. When people think of Viking, the bold, commercial look of the Professional Series range is the image that most likely pops into their heads. Ultra-premium features like high-performance burners, convection baking, and infrared broiling easily handle everything from crème brûlée to rack of lamb. The legendary Viking range is available in gas and electric models, as well as an array of sizes and finishes to fit any kitchen. And for those who want professional performance without the professional look, there is the Designer Series. Clean lines and contours meld gracefully into cabinets with style, offering a striking new look for Viking. Fully equipped with outstanding features and power, this complete line of built-in products doesn't sacrifice any of the world-renowned Viking performance for fashion's sake. Haute couture meets haute cuisine. Viking doesn't see the kitchen as a collection of products, but a complete cooking environment. Cooking isn't a chore - it's an art form. Everything must work together in form and function. Both the Professional and Designer lines deliver the ultimate in performance with a cohesive look for the kitchen. Each line offers a full range of products, so you don't have to resort to mixing and matching brands and styles. Viking offers the truly consistent ultra-premium kitchen. The complete Viking kitchen is complete perfection. The bottom-mount features a drawer-type freezer with easy-access storage baskets, so you don't have to stoop for ice cream. And the refrigerator readily stores all your fr...

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GE Profile : PFSF6PKXBB 25.5 cu. ft. French Door Refrigerator with Ice/Water - Black Review

GE Profile : PFSF6PKXBB 25.5 cu. ft. French Door Refrigerator with Ice/Water - Black
Average Reviews:

(More customer reviews)
Pros: The full width, but shallow produce/deli drawer is useful and good to have a selectable temp according to what's in it. We set the temp to Deli and keep sliced meats and cheese in it and its perfect for that, wide but shallow so everything is visible. That drawer complements the usual 2 produce drawers which are directly above. Door storage is nicely adjustable. The freezer has an upper drawer that works well for storage.
Cons: The icemaker kicks the ice into the tray with a real racket. Our old Amana made some noise this way, but this one wakes me up some nights. The ice thru the door will splash the drink onto the floor if there is already liquid in the glass (maybe other models do this too). The buttons on the door for controlling the fridge and thru-door functions aren't very good. The buttons are part of a smooth face, but the lighted phrases that indicate the mode are not buttons, the buttons are around the edges and aren't lit. Most folks try to press on the lighted phrases, which is more intuitive. For instance, to get ice thru the door, you have to first look and see if the symbol above "cubed", "crushed", or "water", is lit, and if your desired selection is not lit, you have to press the button marked "ice & water", WHICH IS NOT LIT, until your desired selection is lit. I know how to work it now, but no one new figures it out without help.
I should caveat these cons with the fact that we chose this fridge without trying it out first. We went to a Sears scratch and dent store, where we were able to save $1000 off list, but the models weren't powered up for demo. If I could have tried them powered up and found another model with more intuitive door controls I might have chosen that. But overall it is a very good fridge, especially at the price we paid.

Click Here to see more reviews about: GE Profile : PFSF6PKXBB 25.5 cu. ft. French Door Refrigerator with Ice/Water - Black

GE Consumer and Industrial spans the globe as an industry leader in major appliance, lighting and integrated industrial equipment systems and services. They provide solutions for commercial, industrial and residential use in more than 100 countries which uses innovative technologies and ecomagination. It's a GE initiative to aggressively bring to market new technologies that help customers and consumers meet pressing environmental challenges to deliver comfort, convenience and electrical protection and control. GE brings imagination to work. The Marriage of Style and Innovation GE Profile appliances offer the best in contemporary design matched with the latest kitchen technologies.

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